About the experience
What can I expect from this experience?
A captivating immersive journey through Henri Matisse's vibrant artistic world, where his iconic works come to life through light, color, music, and movement. The experience follows the evolution of his art through striking color-themed stages, from the bold Blue Nudes and Fauvist masterpieces to the shimmering Luxe, calme et volupté. Set to an enchanting soundtrack, it explores how Matisse used color to express emotion, culminating in the breathtaking stained glass of the Chapel of the Rosary. A poetic, visually stunning, and emotionally engaging experience that offers a fresh perspective on one of the 20th century's most influential artists.
Does the experience take place in an indoor or outdoor venue?
It takes place at Phoenix des Lumières, an indoor venue.
Where is Phoenix des Lumières?
The exhibition is located at Phoenix des Lumières, Phoenixplatz 4, 44263 Dortmund.
How long does the experience last?
The experience lasts an average of 50 minutes.
Is there parking nearby?
There are several public and third-party operated parking options around Phoenix West.
The parking spaces on Konrad-Zuse-Straße and the parking garage on Phoenixplatz do not belong to Phoenix des Lumières but can be used by our guests for a fee.
For free parking, we recommend using the public parking areas on the surrounding streets.
About tickets
Where can I buy tickets?
Tickets can be purchased at https://www.phoenix-lumieres.com/de/tickets, through the Fever app (You can download on App Store d'Apple or Google Play) or on the Fever website. Tickets are also available on site. However, we recommend booking your tickets in advance to secure a time slot and avoid unnecessary waiting times.
What methods of payment can I use to buy my tickets online?
You can pay by credit card, Apple Pay, Paypal or Google Pay.
The date I want is sold out. Can I buy tickets on site?
Online ticket sales take priority. You can purchase tickets on site, subject to availability.
How do I know if my order has been successful?
Once payment has been made, you will receive an email confirming your purchase.
If you have not received an email, please contact us at: hello@feverup.com
Do I have to print my ticket?
No, you can present your ticket on your smartphone.
Can I transfer my tickets to another person?
Yes, you can.
I can't find my ticket. What can I do?
You can find your ticket in the Fever app, in the "Tickets" section.
If you haven't yet installed the app, you can find it in the confirmation e-mail.
If you still can't find your ticket, please contact us at: hello@feverup.com
Are refunds allowed? What is the exchange policy?
Depending on availability, changes to the date and/or time are permitted up to 24 hours before your scheduled time slot.
Refunds are not allowed under any circumstances. For more information, please see our Terms and Conditions.
I can't make my reserved time slot. Can I come earlier or later?
It is possible to arrive up to 30 minutes before or after your reserved time slot.
If you arrive outside of this window, entry will not be permitted.
I can't log in with my t-online.de email address. What can I do?
We are currently experiencing issues across Germany with t-online.de email addresses, as users are not receiving login codes or confirmation emails.
Please log in using a different email address or domain, or use another account such as Facebook or Apple.
Ticket Types
Do you offer passes for journalists?
Holders of a press card are entitled to free admission, subject to verification by our press office.
Press contact: presse-phoenix-lumieres@agentur05.de
Who is eligible for the family rate?
The family rate applies to up to 2 adults and 2 young people (aged 5–17).
Is there a discount for 65+ and accompanying persons?
There is a reduced rate for visitors aged 65 and over.
However, there is no special rate for accompanying persons, so please select the adult rate.
Visitors with disabilities and a "B" or "H" code on their ID are entitled to bring one accompanying person free of charge.
I would like to visit Phoenix des Lumières as a group. How can I make a reservation?
If you are visiting with a group of 15 or more people, please book via the link provided or send a request to gruppen@phoenix-lumieres.com.
Access to the Event
Is there an age requirement?
Due to sound and light effects, we advise against visiting with children under 2 years old.
Children under 5 years old are admitted free of charge.
Are there accessible toilets?
Yes, there are accessible toilets available at the venue.
Is seating available in the exhibition areas?
Yes, seating is available in the exhibition areas of Phoenix des Lumières.
Is the venue accessible to people with reduced mobility?
Phoenix des Lumières is accessible for people with reduced mobility, except for the stands in the main hall, which does not affect the overall experience.
The venue is wheelchair-accessible, and our staff will be happy to assist you if needed.
Are the exhibits suitable for people suffering from epilepsy and/or vertigo?
Due to the effects of light, the exhibits may present risks for people suffering from epilepsy or vertigo.
Do you offer carer tickets?
Yes, if the visitor presents a valid disability ID with a "B" or "H" marking, one carer is admitted free of charge at the ticket counter.
Can I bring animals? Are service dogs allowed?
Due to the sound and light effects, the event is not suitable for animals.
However, assistance dogs are allowed with valid proof, though we strongly advise against attending with them for their comfort and safety.
Is coat check available?
You can store coats, backpacks, or other items free of charge in our lockers.
Coins for the lockers are provided by our reception team.
Can I bring a suitcase to Phoenix des Lumières?
Lockers are available for medium-sized bags.
Suitcases are not permitted.
Can I bring a stroller?
For safety reasons, strollers are not allowed in the exhibition hall.
We recommend bringing a baby carrier instead.
A limited number of strollers can be stored in the locker area.
Is there a Lost & Found?
Yes, Lost & Found is managed by our friendly staff and security team.
Can I take photos and videos of the exhibition?
Yes, but please be considerate of other visitors.
The use of flash, video lighting, tripods, and professional equipment is not permitted.
Long or full recordings of the show and 360° videos are also not allowed.
Is there a shop?
Yes, there's a store where you can buy souvenirs.
Is there a bistro or restaurant?
Yes, there is a bistro offering a variety of hot and cold drinks and food.
What is prohibited at the experience? Can I smoke or vape?
Smoking is not permitted anywhere on the premises, except on the terrace next to the bistro.
Weapons of any kind are strictly prohibited.
Bringing your own food is not allowed.
JOURNEY THROUGH MATISSE'S ART 
A SYMPHONY OF COLOR & SOUND 
BEAUTY BEYOND THE CANVAS 
